Update by user Feb 13, 2015
I finally received my merchandise, but only after I threatened to dispute my credit card charge and file a complaint with the Florida Attorney General's office. The email I received from the company (the first communication of any kind from them) said they held the order until out of stock portions were replenished. If that is true, they should have notified my that there was a back order and given me the option to cancel my order with them.
Original review posted by user Feb 07, 2015
Placed an order on 01/04/15.No email confirmation.
Per web site, order was shipped USPS on 01/28/15 (no tracking number provided,) but has not arrived 10 days later and USPS has no record of this shipment being en route to my address. Web site's online chat is never available so I left a message but have not received a response from the company. I phoned the company during business hours but there was no answer. Horrible customer service!
At this point, I don't know if I will ever receive my order or if I have been defrauded of my money.There is another complaint about this company on Pissed Consumer that sounds similar to my situation.
Reviewer is in unhappy mood. This person is quite happy with price and stated that there is a room for improvement of failure to actually ship my order. Please immediately contact the author of this review to discuss poor customer service of online order and associated monetary loss in the amount of $19. Craft Kits and Supplies needs to have the product delivered according to poster's claims.
Other people also mentioned online order in their reviews. You may find this information helpful for further shopping at Craft Kits and Supplies. You can also consider other company suggested by the author: Joann Fabric.